Student Complaint Procedure In order for institutions of higher education to participate in the federal student aid programs authorized by Title IV of the Higher Education Act of 1965, an institution must be legally authorized to provide post-secondary educational programs within the state in which it is located. By rule promulgated by the U.S. Department of Education, part of this “state authorization” requirement is that the state must have “a process to review and appropriately act on complaints concerning the institution including enforcing applicable State laws ….” 34 C.F.R. § 600.9(a)(1). For its part, the institution must “provide students or prospective students with contact information for filing complaints with its accreditor and with its State approval or licensing entity and any other relevant State official or agency that would appropriately handle the student’s complaint.” Id. at § 668.43(b).

Saint Luke’s College promotes an open environment, rich in values and designed to protect the integrity of teaching and learning. In that spirit, the College believes many complaints can be resolved through open and honest dialog between the persons involved. In cases where that may not be possible, students may register a complaint or suggestion by utilizing a Student Suggestion Form. These forms are available via the link below. After completing the form, the student should place it in the secured box (marked Suggestion Box), also located in the student commons area. The Student Affairs Committee will review the complaints or suggestions and make recommendations for actions to resolve the issue. The Student Suggestion Form exists to provide a means of communicating concerns which do not fall under the present Student Grievance Policy.

In the event that a complaint cannot be resolved at the College level the following information is available:

The Higher Learning Commission
230 South LaSalle Street, Suite 7-500
Chicago, Illinois 60604-1413
Phone: 800.621.7440 / 312.263.0456
Fax: 312.263.7462
info@hlcommission.org

State of Board of Nursing
P.O. Box 656
Jefferson City, MO 65102-0656
Phone 800-735-2966

New regulations require SLCHS to provide prospective and current students with contact information for filing complaints with the appropriate agency in the state where the student resides.

For Missouri
http://www.dhe.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION.pdf

For Kansas
http://www.kansasregents.org/resources/PDF/524-ComplaintProcedureandForm.pdf