Student Complaint Procedure

Saint Luke’s College promotes an open environment, rich in values and designed to protect the integrity of teaching and learning. In that spirit, the College believes many complaints can be resolved through open and honest dialog between the persons involved. 

Students who wish to file a grievance with the school are first encouraged to contact the instructor or supervisor.  If resolution cannot be reached, students must submit their complaint in writing to the Chief Student Affairs Officer at mladage@saintlukescollege.edu and include supporting documents.  The school will investigate the grievance and will contact the student within a reasonable amount of time with the results of the investigation and/or a resolution.

In the event that a complaint cannot be resolved at the College level the following information is available:

Students enrolled via distance learning at a SARA-participating institution in a SARA-member state, and who are dissatisfied with the resolution offered by the school, may follow the SARA Student Complaint Process with the Missouri Department of Higher Education available at https://dhe.mo.gov/DistanceEducation.php.

The Higher Learning Commission
230 South LaSalle Street, Suite 7-500
Chicago, Illinois 60604-1413
Phone: 800.621.7440 / 312.263.0456
Fax: 312.263.7462
info@hlcommission.org

State of Board of Nursing
P.O. Box 656
Jefferson City, MO 65102-0656
Phone 800-735-2966

New regulations require SLCHS to provide prospective and current students with contact information for filing complaints with the appropriate agency in the state where the student resides.

For Missouri
http://www.dhe.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION.pdf

For Kansas
http://www.kansasregents.org/resources/PDF/524-ComplaintProcedureandForm.pdf